Last updated: 01/01/2026
At BWARE™, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which products purchased from https://bware.in can be returned or refunded.
By placing an order on our website, you agree to the terms stated below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The return request must be raised within 7 days of receiving the product
- The product must be unused, unwashed, and undamaged
- The product must be in its original packaging with all tags intact
- Items must not show signs of wear, stains, or odors
⚠️ Products that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items purchased during clearance or sale (unless damaged or defective)
- Gift cards or promotional items
- Products damaged due to misuse or improper handling
3. How to Request a Return
To initiate a return:
- Email us at bware.india@gmail.com
- Mention your Order ID
- Provide a brief reason for the return
- Attach images (if the product is damaged or incorrect)
Our support team will review your request and guide you through the next steps.
4. Return Shipping
- Customers may be responsible for return shipping charges unless the return is due to:
- A defective product
- A damaged product
- An incorrect item delivered
- We recommend using a trackable shipping service to ensure safe delivery of the return.
5. Refunds
Once we receive and inspect the returned item:
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
- Shipping charges (if any) are non-refundable
You will receive an email confirmation once the refund is initiated.
6. Exchanges
Currently, BWARE™ does not offer direct exchanges.
If you need a different size or product:
- Please return the original item (if eligible)
- Place a new order separately
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery
- Share clear images of the issue along with your Order ID
We will arrange a replacement or refund after verification.
8. Cancellation Policy
- Orders can be cancelled before dispatch
- Once an order is shipped, it cannot be cancelled
To request a cancellation, contact us immediately at bware.india@gmail.com
9. Processing Delays
Refund processing times may vary due to:
- Bank processing timelines
- Payment gateway delays
- National holidays or unforeseen circumstances
BWARE™ is not responsible for delays beyond our control.
10. Contact Us
If you have any questions regarding returns or refunds, feel free to reach out:
📧 Email: bware.india@gmail.com
🌐 Website: https://bware.in